At Your Service (Call Center) Agent/ Nhân viên Tổng đài

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Receive, record, and relay messages accurately.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Assist guests with accessing internet and guestroom entertainment.
Comply with quality assurance expectations and standards.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Perform other reasonable job duties as requested by Supervisors.

Second foreign language is a plus
Excellent command of English (listening, speaking)
High school diploma or GED
Relevant experience in the same position at 5- star international hotel chain

5 days off per week | 1.5 ngày nghỉ mỗi tuần
Accommodation is provided for non- local associates | Hỗ trợ nhà ở cho nhân viên ở xa
Service charge allowance during pre- opening period | Trợ cấp phí phục vụ trong giai đoạn tiền khai trương
Uniforms and duty meals are provided | Được cung cấp đồng phục & bữa ăn ca
Opportunity to grow career at the most luxurious 5- star hotel group in the world | Cơ hội phát triển nghề nghiệp tại tập đoàn khách sạn lớn nhất thế giới
Full salary & insurance contribution during probation (following labor law) | Được hưởng nguyên lương & tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
Training and learning in Marriott International | Học hỏi và đào tạo chuyên môn tại Tập đoàn Marriott International

Cập nhật gần nhất lúc: 2026-01-26 23:25:02