At your service/Telephone Operator/Nhân viên tổng đài

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.
Assist guests with accessing internet and guestroom entertainment.
Provide information to guests about room features, property amenities, and local areas of interest.
Receive, record, and relay messages accurately.

Experiences at the same position in international hotels/resorts.
Details and flexibilities
Good English communication skills.
Problem solving skill.

Offered uniform and laundry service for uniform.
Accommodation provided (shared room in Staff House building – 3 to 4 pax/room).
Joined in the associate activities.
Offered three (3) meals per day including meals on the weekly days off.
Following the benefit standards of Marriott International and Local Hotel policy.
Joined in the Hotel’s training and development programs.

Cập nhật gần nhất lúc: 2024-04-03 11:38:04