Automation Specialist

Automation Specialist will be responsible for automating routine tasks and processes within the BPO/ITO/Call Center to improve efficiency and accuracy. You will work closely with operations teams to identify automation opportunities and implement automation solutions.
Responsibilities:
• Collaborate with operations teams to gather requirements and provide training.
• Design, develop, and implement automation solutions using relevant tools and technologies.
• Test and deploy automation scripts and workflows.
• Identify automation opportunities within the BPO/ITO/Call Center operations.
• Stay up- to- date with the latest automation technologies and best practices.
• Monitor and maintain automation processes to ensure optimal performance.

Requirements:
Experience:
• Knowledge of BPO/ITO/Call Center operations and processes.
• Experience with RPA, AI is an advantage
• Experience in automation tools like RPA (UiPath, Automation Anywhere, Blue Prism), Selenium, Python, or PowerShell.
• Understanding of Japanese business culture and practices is an advantage.
• Experience with scripting languages (Python, JavaScript,.)
Knowledge and Skills:
• Technical Skills: Proficiency in programming languages (Python, Java, JavaScript) and automation tools (RPA, AI,..)
• Analytical Skills: Ability to analyze processes and identify areas for automation.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in automation scripts.
• Communication Skills: Effective communication skills to collaborate with technical and non- technical teams. • Bachelor&039;s degree in computer science, Engineering, or a related fiel
• Problem- Solving Skills: Ability to identify and resolve technical issues.
• Foreign language: Can work with clients in Japanese or English is an advantage
• Design and Development: designing and developing automation workflows and scripts. Testing and debugging automation solutions. Deploying and maintaining automation solutions.

Benefits:
• Annual health check
• Bonuses, Gifts for Holidays, Birthday party, Company trip
• Global working environment, Flexible working time from 7AM- 9AM
• Allowance: Certificate, Language, Lunch, Transportation, Teambuilding...
• Employee engagement activities
• Company Healthcare for you and your family
• Working equipment provided by the company
• Full Insurances followed Vietnamese Labor Law
• 13month salary & performance bonus; review performance once a year
• Attractive and highly competitive salary
• Various Training Program and Interesting Team Building Activities
Working time: Full- time (Mon- Fri)

Cập nhật gần nhất lúc: 2024-11-06 00:45:03