Automobile Service Department (open to all levels)

Understand competitors‘ service strategies and implement appropriate countermeasures. Introduce new technologies and service methods to improve customer satisfaction.
Guide and manage employees of After Sales Dept., train and support dealers with specific performance targets to improve dealership performance.
Work to improve quality, perform troubleshooting and quality verification collaboration with QC/QA and Production to improve product quality and customer service.
Set the mission, vision, and numerical targets for After Sales Dept., implement long- term strategies, and produce results.
Improve the quality and content of services to enhance customer satisfaction based on customer feedback.
Manage budgets and allocate resources optimally to improve the work efficiency of After Sales Dept., including dealers. Implement improvements to increase the efficiency of the service process, shorten the response time to customers, and improve the efficiency of the service (including shortening of take time, leveling of work by promoting reservation, improvement of skills, etc.)
Set KPIs to evaluate the performance of After Sales Dept., and monitor the results regularly and complete the KPIs.

- Bachelor’s degree in Automotive Engineering or related fields
- 3 years of working experience in the Automotive service field
- Good communication skills
- Microsoft Office (Word, Excel, PowerPoint)
- Customer service, process improvement, planning & analyzing, developing standards, GRIT
- English (business level)
Please specify the position you&039;re applying for. Ex: Apply for Assistant Manager

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-12-09 12:10:30