Azure Support Engineer (IT Background - English Fluent - Up To 24M)

• Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.• Resolve or escalate multiple and varied customer issues. Documents technical work and research.• Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.• Collaborate on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Attend readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement• Provide feedback to improve products to more senior engineers or technical advisors.• Identifie potential defects and escalates to more senior engineers to resolve.• Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.• Follow processes provided by the business.• Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems

Must Have:
• Priority given to candidates with customer service experience or a strong customer- oriented mindset.
• Open to Freshers – only requires fluency in English (~IELTS Speaking 6.5+).
• Willingness to work in shifts and work night shifts
• 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Nice To Have:
• Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity
& Cloud Security/Automation is an advantage

Once a year
Laptop provided.
20 days (12 days of annual leave and 8 days of sick leave)

Cập nhật gần nhất lúc: 2025-09-07 01:15:03