As a Bar Manager, you are responsible for managing assigned outlet daily operations to deliver an excellent
guest experience and follow Hilton standards. You will be responsible for performing the following
tasks to the highest standards:
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, following instructions as directed, and ensure the team
• Have a good understanding and ensure the team understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensureimplementation of those related to your department;
• Have knowledge of the hotel, its services, and facilities
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.
• Allocate work duties to Team Members
• Train and the develop Team Members
does the same.
• Manage Guest requests in a timely and efficient manner
• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at alltimes.
• Assist other departments wherever necessary and maintain good working relationships
• Attend training and meetings when required.
• Ensure the standards of cleanliness and orderliness of all working areas
• Be environmentally aware
• Report maintenance deficiencies and items in need of repair and follow up to make it done
• Be proactive and observant in service to identify guest needs before being asked.
• Carry out lost and found procedures
• Manage master keys in his/her possession
• Maintain good relationship with your colleagues, supervisors and other department
• Carry out any other reasonable task set by the Hotel&039;s Management
• Report hazard issues and follow up to make it done
• Be part of an effective communicating network within the team, between outlets and with
• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
• Ensure an exceptional level of customer service delivery at all times.
• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Manage outlet operations on a daily basis ensuring an effective and positive working environment at all times.
ther departments to ensure understanding of daily operations. To foresee any operational
needs by attending meetings, conducting team briefings and passing information in time to the team.
• Support other F&B operations outside of assigned outlet when required.
• Maintain a sound financial business mind- set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self- improvements.
• Be environmentally aware in daily operation.
• Ensure and be accountable for cashier functions at outlets, including correct guest billing, managing cash flows and submission of required financial reports.
• Attend required trainings and conferences assigned by management.
• Outlet Managers to make sure all bars are well- stocked and well- equipped in timely manner.
• Assist in recruit, train, develop and manage bar personnel to ensure consistency in beverage service throughout F&B department.
• Strictly control the proper usage, storage and inventory of all operating equipment and ensures that the outlet is adequately equipped.
• Initiate orders and purchases to ensure outlets are well- equipped to operate smoothly.
• Drive sales to maximize budgeted revenue by taking part in creating promotional activities, by being a role model in perfecting own salesmanship and by driving team members withupselling training and incentive activities.
• Assist in setting up and implementing beverage par stock in order to effectively restock inventory control without effecting guest experience.
• Assist FBOM to create multiple beverage listings, as well promotional activities to generate beverage revenue.
• Be able to analyze, understand and develop plans to achieve the set financial goals (reflected in revenues, operating costs and expenses) and non- financial goals (reflected inteam performance, guest satisfaction, maintain Hilton standards, other communityactivities) in assigned outlets/areas, without compromising guest or employee satisfaction.
• Responsible for outlet targets and objectives, work schedules and budgets.
• Undertake any reasonable additional tasks as assigned by the Food and Beverage Operations Manager to ensure the overall success of F&B department.
