OVERVIEW OF POSITION
The Bar Supervisor oversees the efficient and professional operation of the bar, ensuring high standards of service and cleanliness are maintained. They are responsible for minimizing operating costs without compromising service quality, while maximizing revenue through effective team supervision and suggestive selling techniques.
Duties may include but are not limited to:
Oversees the service standards in all bars ensuring that they conform to the requisite standards and meet or exceed customer expectations.
Directs and controls all subordinate colleagues to ensure that all day- to- day operational matters are handled on time and guest expectations are met
Ensure cleanliness and compliance with health and safety regulations in both FOH and BOH.
Ensure staff adherence to grooming standards and service etiquette.
Assist with inventory, ordering, and stock control of bar items.
Provides guidance and assistance to the bartenders by helping them in the execution of their duties and responsibilities.
Address customer feedback and complaints in a professional and timely manner.
Liaises with Stewarding, EVS and engineering to ensure that the operation runs smoothly in areas of joint responsibility.
Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
KEY FUNCTIONS
Operational Supervision
Support in scheduling and shift planning.
Oversee set- up and closing procedures.
Monitor staff during service to ensure excellence in execution.
Kitchen & Culinary Liaison
Understand basic cooking techniques and food terminology.
Ensure smooth communication between service and kitchen.
Review dish presentation and suggest improvements.
Customer Service Excellence
Engage with guests and provide a personalized dining experience.
Handle complaints and resolve service- related issues.
Hygiene & Safety Compliance
Ensure compliance with hygiene, safety, and sanitation protocols.
Conduct regular inspections of service and kitchen areas.
Training & Team Development
Evaluate staff performance and suggest improvement plans.
Mentor junior staff and conduct on- the- job training.
