Bar Supervisor - Giám sát Quầy Bar

ADMINISTRATIVE RESPONSIBILITIES:
• Bar Supervisor:
- Ensuring relevant items are adequately stocked.
- Attending various F&B meetings such as F&B department meeting, Outlet meeting etc.
- Ensuring that he/she schedules him/herself to be available and on duty during peak period (frequently opening & closing the operation).
FINANCIAL RESPONSIBILITIES:
• To ensure standard recipes are followed and adhered to
• To control breakage and spoilage in the outlet and keep it at a minimum
TECHNICAL RESPONSIBILITIES:
General:
• To ensure all staff are there on time and to report any issues to management immediately
• To assist AFBM in ensuring that the bars and hotel policies & procedures and minimum standards are being properly adhered too.
• To assist the AFBM in monitoring service and F&B standard.
• To carry on special projects assigned by AFBM.
• To work closely with AFBM and to take corrective action when necessary.
Guest Service:
• To personally and frequently verify that guests in the bars are receiving the best possible service.
• To spend time in the bars and supervise bar team to maximize guest satisfaction and revenue.
Food and Beverage Product:
• To ensure that special set up (promotions etc.) in the various point of sales in due time and according to pre- established specifications.
• To have deep knowledge of beverage items as well as food items and be demanding and critical when it comes to beverage quality & presentation.
COMMERCIAL RESPONSIBILITIES:
• To assist identify any improvements for bars
HUMAN RESPONSIBILITIES:
Guests:
• To handle complaints and guests suggestions by using the proper channel of delegation and report any issue to management and record in the log book accordingly.
Employees:
• To assist in training program for their respective employees in co- ordination with the management
• To assist in training and developing staff so that they are able to operate independently
• To ensure that his/her team project professionalism and that employees are well groomed and wear impeccable uniforms at all time.
RELATIONS:
• He/she maintains and develops external contacts with suppliers and other companies related to the hotel activities. He/she promotes & applies synergy, flexibility and cross training within his operation.
• The Bar Supervisor is directly responsible to AFBM. He/she maintains good working relationship with all employees from the F&B department and with the Directors, Managers of other departments.
• Perform any other duties, which may be assigned by the management from time to time.

Knowledge and Experience

• Good reading, writing and oral proficiency in English language
• Additional certification(s) in Food & Beverage will be an advantage
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Secondary / High school education
• Minimum 2 years of relevant experience in a similar capacity
• High degree of professionalism with sound human resources management and business acumen capabilities
Competencies
• Good communication and customer contact skills
• Perform any other duties, which may be assigned by the management from time to time.
• Ability to work well in stressful & high- pressure situations
• Service oriented with an eye for details
• Strong leadership, interpersonal and training skills
• Well- presented and professionally groomed at all times
• A motivator & self- starter
• A team player & builder

Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
12 annual leave day and 01 birthday paid leave
02 months of probation with full salary and 50% service charge

Cập nhật gần nhất lúc: 2024-05-21 18:05:06