Customer Service
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Provides excellent service to internal customers in other departments as appropriate.
• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
Operational
• Works closely with the Art Department in decorating the function venue.
• Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
• Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
• Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
• Verifies all credit cards presented by guest before to validity of the card.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Checks/ tests all audio vision equipment prior to any function.
• Sets up venue as per guest requirement.
• Verifies cash received ensuring only genuine money been collected.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Maintains par stocks of all equipment and guest supplies as required.
• Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
• Performs the function of cashier as required.
• Ensures all linens and equipment are clean before sending to the store.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Places all signage for functions at proper place/ location.
• Computes bill and accepts payment as required.
• Embraces all Touches of New World Hotel and the Food and Beverage Top 20.
• Ensures that minimum brand standards have been implemented.
• Fully conversant with all aspects of the Micros System.
Personnel
• Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

Able to perform shift works
2 years of experience in the related field required for this position
People person and good motivator
Able to converse in English

Service Charge.
Professional working environment with international branding.
Competitive salary and packages.
Interesting training course provided by hotel and Rosewood group.

Cập nhật gần nhất lúc: 2024-04-08 21:50:23