Bell Captain

Trains and motivates staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.
Control petrol/diesel consumption efficiently and ensure all vehicles mandatory documents are with buses all the time.
Participates in the daily briefing with other managers in the Front Office department
Ensures Bell and Driver are courteous and prompt with services to guests.
Identifies training needs, compiles and approves training materials and programs in coordination with the Front Office Manager.
Assist with performance appraisals of Bell and Driver and prepares guidelines and time frames for improvement.
Ensures that all Bell and Driver staff performs duties in accordance with hotel policy.
Participate in all staff and training meetings when directed by the Front Office Manager.
Conducts regular briefing meetings with all Bell and Driver to inform of special events and the arrival of VIP or large group.
Monitors performance of Bell and Driver to ensure the highest standard of service for guest satisfaction.
OPERATIONAL
Ensure transportation sheet are competed properly
Ensures high standards of personal appearance and hygiene with clean and pressed uniform and name badge as described in the staff handbook for all Porters.
Ensure pick up and drop off service are provided following resort standard
Provides current information about hotel facilities, services and special events to Porters and Drivers and ensures they can make recommendations to guests about all hotel services.
Registers any guest or staff problems or complaints shift record for the attention of the Front Office Manager.
Liaises daily with Front Office Management to determine operational requirements for each shift.
Ensure all transportation bookings are called one day before guest arrival to reconfirm service and offer assistance
Supervise the proper maintenance and cleanliness of all operating equipment.
Provides current information of tourist attractions, restaurants, entertainment facilities and current events in the local area to all Bell and Driver and ensures they can make recommendations to guests.
Provides assistance to guests in all hotel emergency evacuation and medical procedures.
Instructs staff of all hotel events, facilities and services and ensures they can provide this information to guests.
Ensure the luggage store is clean, tidy and well organized. All guest store luggage are well tagged and handover one half to guest
Performs any other duties when directed by the Front Office Manager.
Ensures guest luggage, letters, faxes and messages are delivered and collected as required.
Maintains and provides Bell and Driver with current information on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
Assists with the handling of guest complaints which ensure guest satisfaction.
Promotes the sale of all hotel services and facilities to guests.
Supervises a high standard of hygiene and sanitation throughout all service areas.
Prepares weekly staff rosters ensuring that sufficient staff is available to handle expected busy periods and minimizing overtime payment.
Reports any potential health or safety hazards promptly to the Front Office Manager.

- Have at least 01 year of experience in an equivalent or related position, having worked at 4- 5* hotels and resorts.
- Good communication in English.
- Skills in management, training, handling and resolving situations, time management, and understanding customer psychology.

Receiving 100% of salary during probation time.
Young and dynamic working environment.
Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
Free- provided Bao Viet health and accident insurance.
22 standard working days per month.
Free training courses from basic to advance by Banyan Group Academy.
Other attractive bonus policies for encouragement and motivation
Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
12 to 14 days annual leave.
Positive career development opportunities.
Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).

Cập nhật gần nhất lúc: 2024-07-06 16:00:03