Bellman / Nhân viên hành lý

Job Summary:
The Bellman is responsible for providing the first and last impressions for guests through warm, courteous, and efficient service. This role involves assisting guests with luggage, offering information about hotel services and local attractions, and ensuring a smooth arrival and departure experience. The Bellman acts as a key point of contact and brand ambassador on the front line.
Key Responsibilities:
Coordinate with the Front Desk and Concierge to ensure seamless guest service.
Arrange taxi services and assist with basic valet requests.
Greet guests upon arrival and departure in a friendly and professional manner.
Maintain the cleanliness and orderliness of the lobby, entrance, and bell desk area.
Ensure the safe handling and storage of guest luggage and valuables.
Assist guests with luggage handling, including pickup, delivery, and storage.
Deliver messages, parcels, and items to guest rooms as requested.
Perform other related duties as assigned by supervisors.
Provide accurate information about hotel services, outlets, events, and local attractions.
Escort guests to their rooms, briefly introducing room features and hotel facilities.

Excellent customer service and communication skills.
Flexibility to work in shifts
Physically fit and able to lift heavy luggage and stand for extended periods.
Basic knowledge of local areas, attractions, and services.
Minimum of 1 year of experience as a Bellman, Door Attendant, or in a similar guest contact role within the hospitality industry (hotel, resort, or high- end service environment).
Prior experience in a 4 or 5- star hotel is a significant advantage.
Ability to work efficiently in a fast- paced, team- oriented environment.
Proficiency in English is required; knowledge of additional languages is a plus.
Pleasant and presentable appearance with a positive, service- oriented attitude.

Competitive salary and allowances as per company policy.
Full insurance and benefits in accordance with the Labor Law.
Professional training and development opportunities.
Professional working environment.

Cập nhật gần nhất lúc: 2026-01-05 08:55:03