Bellman

BASIC FUNCTION:
To ensure that guest experience objectives within the department are achieved by providing an efficient, friendly and attentive guest welcome and delivery service as per the standards of performance and training provided.
DUTIES AND RESPONSIBILITIES
Delivers newspapers and messages to guests rooms and delivers and collects luggage in a timely and efficient manner.
Ensures that guests expectations are met or exceeded by providing an efficient,
Drops off and collects guests in the hotel lobby according to the standards and procedures of the hotel.
Loads and unloads cars on arrival and departure of guests, and assists guests entering and leaving the vehicles.
friendly and attentive service.
Checks the lobby helping to keep it clean and tidy and report any defects.
Answers guest inquiries by providing accurate and appropriate information.
Checks the hotel buggies making sure they are clean and in good working order.
Handles customer complaints if possible, or reports them to supervisors.
Supervises the traffic at the Porte Cochere.

CRITERIA:
Minimum 1year of experience in similar position preferably in a hospitality business.
Vocational or Technical Certificate in related field.
Able to handle physically demanding workload.
Proficiency in English and computer literate.

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies
- Meal, accommodation, transportation, and phone allowances
- Competitive salary .
- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

Cập nhật gần nhất lúc: 2026-07-13 15:25:02