[Best Western Hạ Long] IT Supervisor

Instructs employees in the use of new internal procedures and operating instructions and evaluates employees on assigned shift.
Determines work requirements, priorities, and best use of resources for scheduled operations as well as during unplanned incidents.
Provides guidance to employee regarding work procedures, technical issues, work priorities, and special requests from customers.
Supervises assigned Information Technology operations and employee, such as computer operations, production scheduling, data entry, telecommunications center, and user support / help desk functions.
Provides training to assigned employee or other personnel regarding specialized computer applications.
Notifies appropriate personnel of problems or changes to operational schedules or service levels.
Ensures security of assigned operational center and assumes delegated management responsibility during emergencies.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Prepares statistical and narrative reports regarding operational, vendor, or user activities.
Troubleshoots technical, operational, or customer service problems and takes corrective action to resolve conflicts.
Coordinates arrangements for service personnel to repair equipment insuring maximum up-time of all equipment.
Supervises and participates in the study of operations and procedures, and recommends changes to improve methods, procedures, service levels, and operational efficiency.

Yêu cầu công việc

- 5 years related experience or an equivalent combination of education and work-related experience.
- Proficient in the use of Microsoft Office

- Company trip once a year + Joining party
- Social insurance, health insurance, unemployment insurance and other benefits
- Salary and position is reviewed 1 time a year
- Dynamic and sociable working environment.
- Having chances to get attractive company bonus every month/year
- Bonus by individual ability and company’s performance.

Cập nhật gần nhất lúc: 2022-03-18 22:45:04