[Best Western Hạ Long] Restaurant Manager

Ensures that all employees comply with the grooming and uniform standards
Ensures that all lightings, air conditioning and sound systems are well maintained
Constantly monitors that guests are being attended and served according to standard set and attends to guests as needed
Deliver superior service and maximize customer satisfaction
Holds daily briefing with employees in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues, and others as deem appropriate
Handle guest comments and complaints in line with the hotel policy
Inspects outlet thoroughly to ensure that cleanliness of front and back of the house, operating equipments, fixtures and furniture’s and so forth are up to standard
Schedule, evaluate
and lead restaurant employees, provide coaching and counseling when needed
Ensures all operating supplies and equipments are adequate as per Par stock established
Coordinates with Chef for any special promotion and ensure that employees are aware of it to ensure that up- selling is exercised
Assists and makes recommendation to management for promotional activities and creative ideas
Anticipates additional supplies and equipments for additional work load
Makes recommendation of what to sell and menu changes as per suggestion from Chef and preferences of guests
Follows all company food hygiene standards, safety, security policies and procedures
Sets standard and procedure in clearing, handling equipment and the used of supplies to minimize breakage, damage, loss and waste
Constantly reviews average checks, number of guests and sales figure with employees in order to improve productivity and efficiency
Performs other job duties as requested by F&B Manager

- 5 years related experience or an equivalent combination of education and work- related experience.
- Proficient in the use of Microsoft Office

Dynamic, professional & open minded working evironment
Good salary, benefits and bonus
Joining training courses according standart of Best Western Hotels
Supporting shift meals at staff canteen
Have annual physical examination

Cập nhật gần nhất lúc: 2024-04-03 13:49:38