Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.
We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check- ups, and more.
BILLING CLERK – NHÂN VIÊN THANH TOÁN/GIAO DỊCH- NIGHT SHIFT
Working hours: 22:30 – 07:30
JOB RESPONSIBILITIES:
Perform additional duties as assigned by management to support departmental and organizational goals.
Address customer inquiries/complaints regarding the service and related cash flow matters via email, calls, and messages.
Proactively monitor and follow up with customers on the progress of payment processing.
Contact customers regarding payment- related issues.
Make calls to partners and banks to assist customers with payment- related matters.
Create payment plans for customers enrolled in the program and track their payments.
Work on the CRM system and the company&039;s dedicated accounts to ensure accurate reflection of input data and customer payment information.
REQUIREMENTS:
Strong problem- solving and communication skills.
Min 1 year of experience in billing clerk or related job.
Proficiency in meticulous attention and focus on every detail.
Fluency in English, IELTS 6.0/TOEIC 700+ (work with partners and banks in the US).
Graduation from a relevant field of study: Finance, Banking, Economics, Accounting, etc.
Ability to calculate quickly and accurately.
Proficient in Microsoft Office.
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
WE CAN OFFER:
Separate resting area during lunch break.
The company provides all the necessary work equipment.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Annual regular health check- ups.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Working environment: young, dynamic, productive & speed- focused with various departments and over 40 employees.
Training on software usage such as CRM, ZOOM as required by the company.
High salaries for high performance, Official Salary: 14.000.000 VND + Bonus.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Full participation in social insurance according to government regulations.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Work in a foreign- friendly and professional environment.
JOB DETAILS:
Employment type: Full- time (Night shift).
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 22:30 – 07:30, 5 days/ week (working by US business hours).
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
