BMC Helix Developer Helix, Remedy

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients&039; unique needs.
Key Responsibilities

Integration: Integrate BMC Helix with other enterprise systems and third- party applications such as Intune, SCCM, XSOAR, Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow.
Continuous Improvement: Stay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation.
Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.
Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high- quality solutions on time and within budget.
Support: Support issues related to the applications: Digital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign- On, Mid- tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management
Reporting: Create Reports, Dashboards, and distribute reports.
Training: Provide training and support to end- users and IT staff on BMC Helix functionalities and best practices.
Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides.
Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.
Technical Support: Provide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations.
Solution Development: Design, develop, and implement BMC Helix applications and solutions tailored to business requirements.
BMC Discovery and CMDB health: Ensuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discover.
Configuration: Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML.

Yêu cầu công việc

A strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio.
To be successful in this role, you should have 2- 4 years of relevant experience.
Good Level in English is required for this role.
Degree in Computer Science, such as B.E./B.Tech. or MCA, or equivalent experience..

• Hybrid and flexible working environment with attractive benefits
• 13th- month salary bonus and annual performance bonus
• 100% offered salary and mandatory social insurances in 2- month probation
• Annual company trip and various team building activities and appreciation gifts
• 15+ days of paid leave per year
• Premium health insurance
• Hybrid working model and good work- life balance
• Join a dynamic and fast- growing global network, tackle great challenges with large- scale products, and work with modern technologies
• We support your development and are committed to advancing your career
• We embrace diversity! As an Equal Opportunity Employer, we value strength in diversity and prohibit discrimination in any form
• English- speaking environment where you will have opportunities to work on global projects and connect with experienced colleagues from around the world

Cập nhật gần nhất lúc: 2025-11-06 13:40:04