Building Reception Coordinator (Lễ tân tòa nhà)

SCOPE OF WORK:
Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers;
Daily tasks:

Coordinate with other departments such as accounting, engineering, hygiene and security;
Receive all complaints/ requests from residents and forward to relevant department or report directly to line manager;
Verify and confirm the property movement registration in out from residents/ tenants;
Maintain clean and tidy workplace;
Provide basic project information if required;
Track and update residential information;
Assist residents to call taxi express delivery service;
Keep tracking of the cases until it is resolved;
Receive and timely transfer external phone calls to the individual or department involved;
Support residents/ tenants to register water usage norms;
Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire explosion;
Control guests in and out of the building Issue security card contractor card, note information in daily work tracking book and report;
Assist residents/ tenants with temporary residence registration with local authorities if required;
Follow residents’ repair request;
Do the cashier’s tasks if required;
Receive and deliver mail magazines packages to residents or resident&039;s mailbox;

Report:

Daily checklist for front office;
Daily task notes;

Other tasks:

Coordinate with other departments in daily activities and events, etc;
Perform all other duties assigned by line manager;

Proficient in office computer skills (Word, Excel, PowerPoint).
English communication is a must.
At least 6 months of experience in the fields of archiving, administration, or reception.
Honest, careful, meticulous, hardworking, and working with a high sense of responsibility.
Completed college and university degrees in fields related to administration, human resources, and hospitality management.
An attractive and vibrant appearance, demonstrating professionalism
Efficiently handling information while using the phone.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-25 17:50:02