Business Analyst

Participate actively in Agile ceremonies (planning, refinement, demos) to facilitate smooth product development cycles.
Analyze user behavior and feedback to identify opportunities for product improvements and new features.
Collaborate closely with Product Managers, UX/UI designers, and engineers to ensure shared understanding and successful product delivery.
Assist in managing product backlogs and roadmap updates based on evolving business priorities.
Engage with customers, users, and internal stakeholders to capture and prioritize product requirements for the Voicebot GenAI platform.
Monitor product performance metrics and help define KPIs related to voice interaction quality and user satisfaction.
Stay informed on trends in Generative AI, conversational AI, and voice technologies to bring innovative ideas to the product roadmap.
Define detailed user stories, acceptance criteria, and workflows aligned with product vision and business goals.

Familiarity with Agile/Scrum methodologies and tools (Jira, Confluence, etc.).
Strong English communication skills (speaking and writing) for collaboration with global teams and documentation.
Proven ability to translate user needs into clear, actionable product requirements and user stories.
Bachelor’s degree in Business, Computer Science, or related fields.3+ years experience as a Business Analyst, preferably in product- focused roles within AI, voice tech, or conversational interfaces
Analytical thinking with strong problem- solving skills and attention to detail.
Basic understanding of AI/ML concepts, especially related to voicebots and NLP, is a plus.
Collaborative mindset with a passion for building user- centric products.

Social insurance and health insurance according to labor laws.
FPT Premium Care package
Creative, open- minded working environment that respects individuals
Salary: Competitive, pay according to ability. Negotiation during the interview.
Activities and culture with FCI and FPT Corporation
Sponsor related courses and certifications
Study support package for children of FCI union

Cập nhật gần nhất lúc: 2025-09-08 22:45:02