Business Analyst (BA)

Collaborate with the Central Operations team to forecast order demand and propose driver recruitment and activation plans by area and period.
Design and maintain reports, dashboards, and alerts to track daily, weekly, and monthly operations, ensuring data accuracy and timeliness for management.
Collect, process, and analyze driver- related data (headcount, productivity, online hours, completion rate, order fulfillment rate, driver segmentation: full- time/part- time/new/returning, etc.).
Provide data and performance analysis to support driver growth and retention campaigns (e.g., new area expansion, high- performing driver engagement).
Analyze driver shortage/surplus causes and operational bottlenecks, then propose improvement initiatives.
Analyze and monitor driver (supply) operational performance, support planning, identify risks, and propose solutions to optimize resources and meet market delivery demand.

Excellent communication and presentation skills, able to explain data insights clearly to operations teams and management.
Proactive, adaptable, and highly responsible with strong teamwork spirit.
Familiar with data visualization tools (e.g., Looker Studio, Metabase).
Strong logical thinking, data sensitivity, and analytical ability.
2 years of experience in data analysis, business intelligence, operations, or planning, preferably in logistics, transportation, or e- commerce.
Proficient in Google Sheets/Excel; experience with SQL (BigQuery is a plus).

Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.
Physical Wellbeing Benefit: General Insurance, Medical check- up, Accident Insurance, Healthcare Insurance.
Salary: Negotiation
Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).

Cập nhật gần nhất lúc: 2025-11-07 18:55:02