Business Analyst (Crm Knowledge)

Mô tả Công việc
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Work with team members to solve the big impact issues.
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Work with team members to solve the big impact issues.
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
CRM system building and implementation.
Meeting with teams to help them analyze business trends.
Monitor daily data feed, and verify the accuracy of customer data.
CRM Service escalation support for end- users
Establish workflows for data capture while always ensuring data integrity.
Monitor daily data feed, and verify the accuracy of customer data.
Understand business dynamics and set- up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
Establish workflows for data capture while always ensuring data integrity.
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Understand business dynamics and set- up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.
Ensure clear and referenceable configuration documentation.
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Responsible for preparing user training material and guidelines.
Enable CRM workflow automation and minimize basic transactional tasks.
Ensure clear and referenceable configuration documentation.
Meeting with teams to help them analyze business trends.
Enable CRM workflow automation and minimize basic transactional tasks.
Data analysis support.

Yêu Cầu Công Việc
Must be able to work independently and be team- oriented, reliable, and dependable.
Create documentation on case resolution in order to facilitate knowledge sharing with team members.
Drive consistent usage of CRM system and adherence to sales processes.
Lead communication for platform and process changes.
Attention to detail, to manage the integrity of the CRM data.
Knowledge of SQL/ Database/ API to "Oversee CRM data governance" which will include:
- Data audit
- Data structures
- Data standards
- User access rights
- Reporting
Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)
Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
Experience with HubSpot/ Creatio or similar marketing automation system is plus.
Patience when handling difficult user cases.

Phụ cấp
Laptop
Chăm sóc sức khỏe
Nghỉ phép năm
Đào tạo
Tăng lương
Chế độ bảo hiểm
Chế độ thưởng
Đồng phục
Du Lịch
Công tác phí

Cập nhật gần nhất lúc: 2024-07-03 09:15:05