Business Analysis
Manage User Acceptance Testing (UAT), including planning test activities and consolidating test results
Collaborate with business stakeholders from Indonesia and Thailand to collect and clarify requirements
Generate regular operational reports (daily, weekly, and monthly) and share updates with all stakeholders
IT Coordination
Maintain organized documentation related to systems and projects
Monitor the status of IT issues, development timelines, and deployment schedules
Facilitate daily communication between the Vietnamese teams and Korean IT/business counterparts
Translate and interpret technical and non- technical documents between Korean and Vietnamese/English
Provide support for system enhancement requests and troubleshoot issues in collaboration with relevant teams
Additional Responsibilities
Assist in customer relationship management by tracking issues, compiling response reports, and supporting FAQs
Handle ad- hoc tasks from direct supervisors, including:
Support internal reporting and provide administrative assistance as required
Organizing internal events, including team dinners, meetings, and offsite gatherings
Coordinating recruitment activities such as interview support and translation
Conducting market research and analyzing competitors
Requirements
Strong multitasking, time management, and communication skills across multicultural teams
Bachelor’s degree in a relevant discipline
Experience using project management tools like Redmine or similar
Familiarity with working alongside software developers
Excellent problem- solving, analytical thinking, and documentation abilities
Proficiency in English, especially in reading and comprehending technical or business content
Fluency in Korean and Vietnamese, both written and spoken (TOPIK Level 5+ or equivalent preferred)
Minimum of 2 years’ experience in a Business Analyst, IT Project Coordinator, or similar role
Preferred Qualifications
Degree in Language Studies, Business, Information Systems, Computer Science, or a related field
Understanding of UI/UX concepts and software testing processes
Experience in fintech, securities, or trading systems is a strong advantage
