Business Analyst – Debt Collection System Transformation

We are seeking a Business Analyst to support the modernization of our Debt Collection System (DCS). This role will be responsible for gathering business requirements, analyzing processes, and bridging the gap between technology teams and business stakeholders to ensure the successful implementation of a cloud- based, AI- powered, and mobile- first debt collection platform.
Key Responsibilities
The ideal candidate has experience in banking, fintech, or enterprise IT, with a strong background in business process optimization, system integration, and regulatory compliance.

Develop and maintain detailed business requirement documents (BRD), functional specifications (FSD), and user stories.
Assist in data migration planning, ensuring data integrity and regulatory compliance throughout the transition.
Collaborate with technology teams, software vendors, and third- party partners to ensure business needs are accurately translated into system features.
Work with business stakeholders from debt collection, risk, IT, compliance, and finance to define and document business and functional requirements for the new DCS.
Facilitate training and change management efforts, ensuring end- users adopt the new system effectively.
Define and document end- to- end user journeys, use cases, and process flows to optimize collection strategies.
Coordinate with testing teams to develop UAT test cases and validate that system changes meet business expectations.
Support AI- driven automation initiatives by identifying key areas where machine learning models can improve collection efficiency.
Conduct gap analysis between current debt collection workflows and the future system’s capabilities.

Experience with AI and automation in debt collection processes is a plus.
Proficiency in Agile methodologies such as Scrum or Kanban, with experience writing user stories, acceptance criteria, and working with product backlogs.
Strong stakeholder management skills with the ability to communicate between business and technology teams effectively.
Strong knowledge of debt collection workflows, risk assessment, and compliance regulations such as Basel III, IFRS 9, GDPR, and PCI DSS is a plus.
Familiarity with SQL, data analytics, and reporting tools to extract insights from collection data.
At least five years of experience in business analysis, system transformation, or process improvement in banking, fintech, or enterprise IT.
Hands- on experience with requirement gathering methodologies, business process modeling (BPM), and gap analysis.
Experience in cloud- based system transformation, with an understanding of SaaS, APIs, and data integration.
Ability to support UAT, system testing, and change management to ensure a smooth transition to the new DCS.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-07-04 08:50:02