ABOUT BSS COMMERCE
BSS Commerce is a leading provider of comprehensive eCommerce solutions, empowering global businesses to scale and succeed in the digital world. With deep expertise in platforms like Magento (Adobe Commerce), Shopify, and other modern commerce technologies, we partner with clients to deliver end- to- end services that include consulting, design, development, and ongoing optimization.
JOB OVERVIEW
We are seeking a proactive, experienced, and strategic Business Analyst Lead to join our Services Team. This role will act as the critical bridge between clients, stakeholders, and our internal delivery teams while driving the digital transformation of our global client projects. The ideal candidate will combine strong analytical skills, deep eCommerce domain expertise, and visionary consultation abilities to help shape transformative digital roadmaps for our clients.
KEY RESPONSIBILITIES
Strategic Transformation Leadership:
Serve as a key contributor in driving eCommerce transformation for global clients, with the ability to consult, foresee future trends, and develop roadmaps for digital transformation initiatives.
Advise clients on digital strategy, incorporating industry best practices and emerging technologies to optimize their online presence and operational performance.
Business Analysis & Documentation:
Develop and optimize templates for strategy and consulting services to ensure consistency, scalability, and excellence in our service delivery.
Translate client needs into detailed functional specifications, user stories, and clear workflows.
Lead the Business Analysis function across multiple eCommerce projects by gathering, analyzing, and documenting comprehensive business requirements.
Cross- Functional Collaboration:
Support pre- sales activities by delivering insightful requirement analyses and producing technical documentation that aligns with client expectations.
Collaborate closely with Project Managers, Developers, Designers, and QA teams to ensure a unified understanding of technical and business requirements.
Facilitate workshops, demos, and requirement gathering sessions with both internal teams and external stakeholders.
Mentoring and Team Leadership:
Mentor and guide junior Business Analysts, ensuring adherence to best practices and quality standards.
Oversee project scope and requirement changes, managing impacts and keeping all documentation up- to- date.
Tools and Methodologies:
Utilize industry- standard tools (e.g., Jira, Confluence, Trello, Lucidchart) to manage and document project workflows.
Apply Agile/Scrum and Waterfall methodologies as needed to optimize project execution and meet client deliverables.
REQUIREMENTS
Excellent analytical, problem- solving, and organizational skills.
Strong expertise in managing eCommerce projects (experience with platforms such as Magento, Shopify, etc.).
Exceptional communication skills, with the ability to convey complex concepts to both technical and non- technical stakeholders.
Proven experience in requirement gathering, process modeling, and creating functional specifications.
Minimum of 5 years’ experience as a Business Analyst with at least 2 years in a Lead or Senior role.
Proficiency with tools like Jira, Confluence, Trello, Lucidchart, etc.
Familiarity with Agile/Scrum and Waterfall methodologies.
Demonstrated ability to consult and strategize digital transformation initiatives for global clients.
Nice to Have:
Relevant Business Analysis certifications (e.g., CBAP, CCBA, PMI- PBA).
Experience with ERP, CRM, payment gateways, and other third- party integrations.
Background working in an agency or consultancy environment.
Deep understanding of UX/UI and customer journey mapping in eCommerce.
WHAT WE OFFER
Opportunities to work on international projects and drive digital transformation.
A dynamic and supportive team culture focused on innovation and growth.
Benefits include birthday presents, seniority allowance, coverage of specialization course fees or career certifications.
Flexible working arrangements (remote/hybrid options).
Salary: Up to 50M. Review salary twice a year.
5 days of allowed absence per year (12 days according to laws and 1.5 days for the annual company trip).
Convenient office locations. Tea, coffee, and drinks are always available at the office.
Opportunities to participate in team- building activities, picnics, summer trips, and voluntary activities regularly.
Social insurance and health insurance are provided by the company after a 2- month working trial, along with other benefits according to Labor Laws.
