Business Analyst (OMS, Ecommerce)

Collaborate with stakeholders to gather and document business requirements.
Be actively involved in the complete project lifecycle, from requirements analysis to final delivery.
Provide training and support to end- users on new systems and processes.
Conduct system testing and validation to ensure functionality meets business requirements.
Analyze and translate business needs into technical specifications.
Assist users and work with development team or vendor to define requirements, suggest ideas, and provide solutions.
Study, propose new features (as well as improvements/ enhancements) for software.
Recommend innovative solutions to optimize business processes and operations.
Communicate with users to clarify any unclear information about the business requirements.
Assist in the implementation and integration of new IT systems and software.
Write business analysis documentation and checklists for the project, including BRD, FSD, URD, ISD, SRS, and more, in both Vietnamese and English.
Identify opportunities for process improvements and system enhancements.
Create user documentation and training materials.
Serve as the liaison between IT and business units.

Facilitate effective communication and manage stakeholder expectations. Collaborate with stakeholders to gather and document business requirements.

Yêu cầu công việc

Experience:

Excellent communication, consulting, and negotiation skills with stakeholders.
Ability to work effectively with cross- functional teams and manage multiple projects simultaneously.
Familiarity with omni- channel, multi- channel, O2O, and e- commerce concepts is beneficial.
Proficient in both verbal and written English.
Experience with project management tools (e.g., Jira, Confluence) and SDLC is essential.
Domain knowledge of the retail industry is a plus.
Keen attention to detail and technical aspects when analyzing software modules is required.
Minimum of 2 years of experience as an IT Business Analyst in software development projects, preferably in the retail industry.
Analyzing and testing experience within the SDLC is preferred.
Strong analytical thinking and problem- solving abilities.
Experience with ERP, WMS, and OMS systems is advantageous.

Personal Requirements

Self- motivation
Positive attitude and outlook
Takes responsibility for their own actions.
Willingness to undertake personal and professional development.
Enjoys working with people.
Willingness to take on board group Core Values.
Belief that outstanding customer service is the key to success.
Conflict resolution, Honesty, and integrity
Willingness to attend corporate events outside of normal working hours.
Confidence to approach customers/corporates

Central Retail VN
is one of the top national retail group. We own Big C, Go!, Nguyen Kim, Lan Chi supermarkets and Hello Beauty, Supper Sport chain stores...Our revenues has surpassed $1B and we still invest more to expand our presentation across Vietnam. We respect every talent who join with us to boost up our online channels as a part of our vision.

Phone & Meal allowances
15 annual leaves
Attractive salary (you’ll love it)
24 Personal Accident insurance for yourself & health insurance for yourself and your spouse & children.
Open, transparent and trustworthy environment
Personalize training plan and career development
Performance review 1 time/ year
Challenging projects with awesome co- workers

Cập nhật gần nhất lúc: 2024-06-19 18:35:04