About BSS Commerce & B2B Suite
BSS Commerce builds leading Shopify B2B Suite apps used by thousands of merchants globally.
Our 2026 vision is to centralize all B2B Wholesale workflows into one unified product experience.
We are expanding our team and seeking a Business Analyst to help define requirements, analyze merchant behavior, and drive clarity across product and development
Role Overview
You support Product Owner across all B2B Suite modules by translating business needs into clear requirements, documenting workflows, analyzing data, and ensuring alignment between user expectations and final features.
You play a critical role in making our apps predictable, scalable, and easy for merchants worldwide.
As a Business Analyst, you sit at the center of product discovery and delivery.
What we expect you to perform:
Requirements Gathering & Documentation
Support in writing user stories for Jira with clear acceptance criteria.
Maintain up- to- date requirement docs, edge cases, and logic diagrams.
Work with PMs to clarify scope and translate ideas into clear BRD/FRD, user stories, and acceptance criteria.
Map complex B2B workflows (pricing, catalog rules, customer groups, checkout flows).
Product Analysis & Research
Support PM in researching industry patterns (B2B workflows, ERP, POS, tax logic).
Benchmark competitors and summarize insights.
Analyze merchant feedback (Crisp, reviews, data logs) to identify real pain points.
Data & Usage Insights
Track and summarize key usage metrics (activation, rules created, onboarding steps).
Identify root causes behind low usage or high support cases.
Support PM in building dashboards / reports for product decision- making.
Workflow & UX Support
Ensure feature logic is consistent across the B2B Suite
Create simple flowcharts, logic diagrams, and wireframe sketches to support PM and Designers.
Validate UX from a business logic perspective.
Sprint & Delivery Collaboration
Help clarify edge cases during development.
Support PM in grooming features with Dev/QA.
Validate feature behavior before QA passes to ensure it matches requirements.
What we’re looking for
Experience writing BRD, FRD, user stories, acceptance criteria, and technical requirements for developers.
1–3 years of experience as Business Analyst / System Analyst / Product Analyst (Junior–Mid).
Ability to create flowcharts, logic diagrams, and basic wireframes using tools like Miro, draw.io, or Figma.
Strong logical thinking and ability to break problems into steps, rules, and scenarios.
Good understanding of SaaS or eCommerce workflows.
Why you will love to work with us
Annual health check- up;
Convenient working space with free tea and coffee, massage equipment, PS5,…
5 working days/week. 13.5 days off/year.
13th- month salary based on the business performance. Seniority Allowance;
Other benefits according to the provisions of the Company and the Labor Code.
Advancement opportunities available, growth path to Senior BA → Product Owner
Volunteer work and outdoor activities with company support: sports clubs, team building, birthdays, company trips, etc.
Support course and certification fee for expertise improvement;
Work with global merchants and a modern SaaS product
Competitive salary 25M + performance bonus
