Business Analyst (System Specialist)

System controller & Administrtion (ERP SAP, CRM SFDC, ISCN, e- Invoice, VBA Programs)

Validate new difference account master data created by end users in both ERP SAP & CRM SFDC
Control Active – Inactive customers in SFDC as approved process
Handle all incidents, new business request of ISCN, E- Invoice

Responsible for operational reports

Receive requests from functional teams, analyze requirements, coordinate with related teams to provide solutions & develop reports according to needs and re- validate documents
Take lead the SIT, UAT, training
Take part into the solution discussion as well as be changed for the report.
Working with internal members and related teams to ensure the accuracy of data, strict data process.
Frequently review the current process, define the painpoints and get involve relevant team to find solution to improve

Other tasks as assigned

Etc,..
Survey designer
Create/ inactive Insee connect users for customers as approval form
Mass update data
Do reports as required

Educational Qualifications

Bachelors degress in IT – database administrator
English level: Good at speaking, reading & writing
Bachelors degree in business with experience in system/database

Relevant Experience

2- 3 years experience in CRM or SAP O2C business analyst
2- 3 years experience in Sales & marketing department is advantage

Leadership Competencies

Cutomer oriented
Strong communication & negotiation skills
Be self- starter, customer & detail- oriented and creative problem solver
Well- versed in automation tactics
Pro- active & drive for result

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Cập nhật gần nhất lúc: 2024-03-25 12:30:24