Business Analyst – Transformation Office

Purpose
Act as the analytical backbone of the transformation program. Translate business needs into actionable insights, ensure data- driven decision- making, and support solution design across Pilot and Roll- out phases.
Core Responsibilities

Solution Design Support: Collaborate with product, tech, and ops teams to shape fit- for- purpose solutions.
Reporting: Build and maintain reports, dashboards, and insights for SteerCo and workstream leads.
Requirements Gathering: Engage stakeholders to capture, validate, and prioritize business needs.
Process Mapping: Document current vs. future state processes; identify gaps and improvement opportunities.
Testing & Validation: Support UAT planning, execution, and defect resolution.
Data Analysis: Analyze performance metrics, KPIs, and dashboards to support decision- making.

Key Deliverables / OKRs

UAT completed with ≥95% test case pass rate.
Process maps and gap analyses completed for all key workstreams.
Post- Pilot insights and recommendations delivered within 2 weeks of Go- Live.
Weekly performance dashboards delivered on time.
Business requirements documented and signed off pre- Pilot.

Skills & Experience

5+ years in Business Analysis or related roles.
Excellent communication, documentation, and problem- solving skills.
Proficient in Excel, Power BI/Tableau, and process tools (e.g., Visio, Lucidchart).
Familiarity with Agile/Scrum and digital transformation projects.
FMCG or retail experience is a plus.
Strong experience in process mapping, data analysis, and stakeholder engagement.

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Cập nhật gần nhất lúc: 2025-09-19 06:15:03