- Resolve customer complaints regarding sales and service by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Provide high standards of ongoing training for the sales representatives so that they possess sufficient medical and technical knowledge to present information on the company’s products in an accurate and balanced manner.
- Set up sales targets for all members in the sales team
- Establish long-term professional relationships with potential clients, customers, and partners (for example in government or industry associations) to promote the organisation&039;s products and services.
- Lead meetings and negotiations with potential clients and business partners to pursue business opportunities and protect the organisation&039;s business interests.
- Ensure that all staff activities are in accordance with the guidelines of the Pharma and Medicine company’s Code of Conduct
- Implement the performance appraisal of sales reprsentatives quarterly.
- Observe personally the performance of sales representatives in the field on a regular basis.
- Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings.
- Identify, evaluate, negotiate, and manage business opportunities, for example sales, projects, consulting engagements, partnerships, alliances, mergers, or acquisitions that will contribute to the organisation&039;s short and long-term business goals.
- Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximising business relationships and creating an environment where customer service can flourish
- Responsible for the planning, recruitment, direction, organization and control of sales representatives to accomplish specific objectives
- Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion program plans.
