MỤC TIÊU
We are looking for an experienced and results- driven Business Manager to oversee the operations and strategic initiatives of the Digital Banking Service Division. This role focuses on driving business growth, optimizing digital banking and payment services, and delivering exceptional customer experiences in Vietnam’s dynamic financial services landscape.
TRÁCH NHIỆM CHÍNH
KEY RESPONSIBILITIES
Planning & Execution
• Develop and execute the business strategy for digital banking and payments, aligning with the overall goals.
• Monitor industry trends, competitor activities, and regulatory changes to adapt strategies accordingly.
• Identify growth opportunities in consumer finance lending, digital payments, and mobile banking to enhance market competitiveness.
Digital Banking & Payments Development
• Drive customer migration from traditional to digital channels by creating compelling value propositions and marketing strategies.
• Oversee the enhancement of digital banking tools to improve user experience, security, and accessibility.
Operational Excellence
• Manage day- to- day operations of digital banking and payment services, ensuring efficiency and alignment with business objectives.
• Implement robust processes to ensure compliance with regulatory standards and mitigate operational risks.
• Develop and monitor key performance indicators (KPIs) to track the success of digital initiatives and identify areas for improvement.
Customer- Centric Growth
• Analyze customer behavior and feedback to refine digital banking and payment offerings.
• Focus on delivering seamless, personalized, and secure payment experiences across all customer touchpoints.
• Collaborate with marketing and product teams to create targeted campaigns that drive adoption and retention of digital services.
Stakeholder Engagement
• Collaborate with internal teams, including IT, product development, marketing, and compliance, to align on business goals.
• Build strong relationships with external partners, such as fintech companies, payment processors, and regulatory bodies, to support business growth.
