Overview: Responsible for developing and implementing solutions that enhance business processes and systems. This role requires close collaboration with various stakeholders to ensure that the solutions meet organizational goals and improve overall efficiency.
Key Responsibilities:
Communication and Support: Ensure clear communication to primary business teams on incidents and status updates. Provide ongoing support and develop training materials for team members.
Process Analysis and Improvement: Review and improve departmental processes to ensure efficiency and quality service. Lead workflow process improvement projects, analyze data, and prepare reports to measure the effectiveness of changes implemented.
Requirement Gathering: Work with business unit management and IT leaders to design processes supported by workflow, ensuring they support both internal customer goals and objectives.
Project Coordination: Manage customer change requests, document and maintain project requirements, and facilitate testing and requirements traceability through the project lifecycle.
Qualifications:
Strong problem- solving and analytical skills, with the ability to work independently and collaboratively.
Strong analytical abilities and experience with SQL and database management.
Proficiency with requirements tools and issue tracking software such as JIRA.
Excellent communication skills, both written and verbal.
Bachelor’s degree in business, accounting, finance, economics, or a related field.
Experience with software development methodologies, including Waterfall and Agile.
Benefits/ Opportunity:
Having opportunities of being trained oversea and working directly with oversea customer
Competitive salary and bonus.
Total Health Care Insurance
Team Building Fund
Loan Fund
Many company activities (Sport and music festival, TMA Futsal league …) are held annually.
Technical & Soft skills internal training courses
Working in an international, dynamic and professional environment with many opportunities to develop career.
A stable and rewarding position where your long- term commitment will be highly valued.
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