Business System Analyst

Summary:

MiTek is seeking a highly skilled and motivated Business Systems Analyst to join our IT organization. The candidate will closely work with services team to support and enhance both global and local digital applications.

This role requires a strong understanding of business processes, excellent problem- solving abilities, and the capability to translate business requirements into technical solutions. Examples of applications that the candidate would engage on include but not limited to SAP ERP, Salesforce CRM, Teamwork , Microsoft ADO, Reporting etc.
Key Responsibilities:

Collaborate with Stakeholders: Work closely with the services organization and functional business units to understand their needs and translate them into technical requirements.
Continuous Improvement: Identify opportunities for process improvements, recommend innovative solutions, and implement best practices.
Requirement Gathering: Conduct detailed requirements analysis, document processes, and perform user acceptance testing.
Technical Liaison: Act as a bridge between the technical teams (IT/development) and the services organization to ensure clear communication and effective delivery of solutions.
Solution Design and Enhancement: Design and propose enhancements to existing systems, ensuring alignment with business goals and improving operational efficiency.
Digital Application Support: Provide support for various digital applications used by the services organization, ensuring they meet the business needs and are optimized for performance.
Training and Documentation: Develop training materials and provide training to users on new systems and enhancements. Create and maintain comprehensive documentation.

Yêu cầu công việc

Qualifications:

Experience: Minimum of 3- 5 years of experience as a Business Systems Analyst or in a similar role, preferably within a services organization.
Communication: Excellent verbal and written communication skills. Ability to present technical information to non- technical stakeholders clearly..
Adaptability: Ability to adapt to changing business needs and work in a fast- paced environment.
English requirements: Excellent fluency in English & Vietnamese is very important (both written and verbal).
Team Player: Ability to work effectively both independently and as part of a team.
Technical Skills: Proficient in using digital applications and tools such as CRM systems, ERP systems, and other business applications. Familiarity with data analysis tools and techniques.
Hours: Would like person to have 2- 3 hour overlap with US timezone.
Analytical Skills: Strong analytical and problem- solving skills with the ability to interpret complex business needs and translate them into technical requirements.
Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.

Preferred Qualifications:

Experience: Previous experience working in the services industry or with service delivery teams.
Technical Proficiency: Experience configuring / implementing enterprise applications such as ERP, CRM or IT Services Solutions
Certifications: Relevant certifications such as CBAP (Certified Business Analysis Professional) or similar.

Extremely competitive salary.
13th month & productivity Bonus.
Healthcare insurance package.
Yearly salary review.
24 Personal accident insurance.
Free lunch.
State- of- the- art office environment.
Free parking.
Opportunity for overseas training and travel.
Full Social Club including gym, zumba, yoga, football, badminton, swimming, tennis.
Flexible start- times.
English training programs.
Yearly outing.
Detailed induction, training and on- going career development.
5- day week.

Cập nhật gần nhất lúc: 2024-09-18 12:10:02