Setting Goals for Sasin, establishing long term goals and objectives to improve the overall performance of the brand / brands. Developing organizational capability, and modeling how the team works together through:
- Builds a smooth, strong working relationship with Team Members, and Support Department by understanding and addressing needs and concerns.
- Ensure that Team members execute operating plans efficiently and effectively through coaching and leadership
- Build credibility with and influences Team Members to achieve Budgeted Goals.
- Provide strategic focus and directions for team members through sound business plan and specific Key
- Support the implementation of company programs, procedures, methods and practices to promote the company&039;s key messages and achieve a competitive advantage.
Performance Indicators (KPIs )
Manage and oversee the entire restaurant operations to ensure profitability of the brand / brands, achieved budget set and compliance with food safety standards and industry regulations, delivering superior guest experience.
- Branding through campaigns, community programs, and market specific
- Implement innovative strategies to improve productivity and sales.
- Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality.
- Plan and develop guest loyalty programs.
- Review financial reports to identify ways to improve profitability.
- Collaborate and partner with IT department, online managers, and other marketing department for the purpose of sales building, creating brand demand, marketing plan, enhancement of strategies across program website, digital and social media, email campaigns etc.
- Reviewing menu with chefs to ensure food quality standards are being met.
- Plan and develop the overall restaurant marketing strategy.
Manpower forward planning to ensure sufficient staffing.
- Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational environment and implementing innovative changes
- Practice lean management system to ensure restaurant manage effective use of labour deployment and space utilization
