Butler Superior

Like all butlers, the Supervisor is culturally aware and skilled in protocol, social etiquette and formal service. This person also oversees the proper setting of tables, management of household, and butler services such as the packing and unpacking of luggage.
A Butler Supervisor organises all tasks of butlers, as well as guides and coaches them in providing service that is caring, thoughtful and tailored to the needs of their very important guests.
Being creative, intuitive, detail- oriented and attentive to anticipate the needs of VIP guests, and being able to respond calmly to challenging situations are a must. The multi- tasker is also a good problem- solver and communicator who creates an atmosphere that is positive for both the team and guests.
Roles and Responsibilities

Manage a diverse service environment
Manage operations for service excellence
Manage guest/customer experience
Coach butlers for service performance
Lead team to develop operational plan
Assign work
Cultivate workplace relationships and diversity
Display critical thinking and analytical skills
Contribute to innovation process within own scope of work in business unit
Provide advanced dining room service
Implement sustainable operations using green initiatives
Develop personal effectiveness at supervisory level
Develop and motivate team members through capability development
Manage guest/customer concerns and feedback
Develop product knowledge
Support strategic and operational plans
Read and interpret operational reports
Implement loss/risk prevention
Monitor workplace safety and security
Solve problems and make decisions at a supervisory level

Excellent communication, interpersonal, and customer service skills.
The ability to work under pressure.
Experience in management may be advantageous.
English proficiency (3 skills)
Understanding and knowledge of sales and marketing.
2 years’ experience in the same position or 3 years&039; experience as a butler.
Strong analytical, organizational, and creative thinking skills.
Good looking
The ability to understand and follow company policies and procedures.

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Lương: có thể thỏa thuận theo năng lực
Tham gia BHXH, BHYT, BHTN theo quy định của pháp luật.

Cập nhật gần nhất lúc: 2024-08-21 16:45:02