MAIN DUTIES:
Administration
The Butler supervisor is first of all a Butler & must consequently adhere to the following Butler tasks. Besides, the Butler supervisor has the following duties:
• To supervise the Butler team, being directly responsible for the overall Butler Operations.
• To develop the Butler section to an even higher level of service in junction with the Front office Manager and guest relation.
• Daily communication with each shift, following the needs.
• To lead the VIPs information in all required Meetings/ Briefings daily and weekly.
• To train the Butlers to ensure that they provide the highest level of service possible.
• To actively overlook all the VIP (Gold/ Silver/Bronze) & suites and club expected arrivals to ensure that we did not miss any information
• Prepare weekly VIP coming and inform all the management during luxury forum.
• Co- ordinate with all departments.
The Butler supervisor has the responsibility to ensure the full comfort of his/her guests from their arrival until their departure.
Financial and Revenue Responsibilities
During the duty, the Butler supervisor is expected to act as a hotel representative.
Exchange information with other Sofitel before and after guest arrival / departure.
The Butler supervisor looks after all the VIPs (Gold + Silver+ Bronze), and the guests staying in prestige suites, Legendary suite and Imperial suite
The Butler supervisor is personally responsible to ensure that we deliver the legendary service.
• On every Monday, Butler supervisor has to check butler store to see if needed to order for any stuff (history book, note book, ball- point pen, highlighter, print paper, shoe polish, business card, etc) to Purchasing dept. or General Store then recording in the monthly report.
• Butler supervisor has to record the total number of VIP Gold, Silver and Bronze in month in order to know how many amenities (fresh fruit, sparkling/ still water bottle, champagne, etc) we offered these guests, then sending this report to CMM at the end of month.
Training and Human Resources Management
• Butler supervisor has responsibility to train new coming butlers in the butler job description, hotel activities & rules, …
• Butler supervisor has to attend the Orientation training, Key of Luxury, Sofitel Appearance and Attitude, other training if required to know and understand well about the values & rules of Accor and Sofitel in order to improve the hotel services better & better and take best care of guest.
• Butler supervisor has to attend to the daily briefing at 2:00pm everyday conducted by Club Metropole Manager or
• Training at least 4 hours per month for Butler team
• Conducted daily briefing at 2.00pm for Club team if Club Manager Busy
