BX Specialist - CRM & E-Com - Operations

CRM

Analyse customer data and system capabilities to generate insights for the planning team.
Provide exceptional customer service, resolving any issues that may arise.
Implement engaging campaigns for CK Club members, including deals, surveys, and games.
Manage the CRM dashboard, monitor & ensure the campaign operates correctly & smoothly
Assist in organizing promotional events to attract new customers.
Secure licenses (when required) to conduct CRM campaigns.

E- COMMERCE

Develop and execute effective communication strategies to promote e- commerce services, with a focus on CK GO.
Lead and manage co- marketing campaigns with platform partners and product suppliers.
Collaborate with partners and internal departments to maintain consistent and accurate representation of the Circle K menu on e- commerce platforms.
Oversee the management and operation of the CK GO platform.
Build and maintain positive relationships with existing e- commerce partners.

OTHERS

Collaborate with line managers to enhance Circle K&039;s CRM and e- commerce platforms, aligning with strategic goals.
Conduct market research and competitor analysis to stay informed of industry trends.
Compose reports on campaign performance and business activities.

Strong attention to detail and a commitment to accuracy.
1- 2 years of experience in a relevant field. Project management experience is a plus.
Proficient in technology and comfortable navigating various software programs.
Creativity and ability to develop new ideas.
Good communication skills, written and verbal, in both Vietnamese and English, and a strong customer- oriented approach.
Positive attitude, problem- solving skills, and strong work ethic with a high level of integrity.
Bachelor&039;s degree in Marketing or a related field.

13th month salary.
Employee engagement activities: teambuilding, YEP, internal events.
Insurance: Compulsory Social Insurances, Premium additional insurance package (Personal Accident Insurance & Medical Health Care).
Leaves: Annual leave- 15 days/year, Sick leave.
Yearly health check, performance evaluation to revise salary.
Competitive salary (100% salary during probation).

Cập nhật gần nhất lúc: 2024-03-11 23:00:34