Call Center Assistant Manager

In charge of Call Center Efficiency & Operational Optimization
CALL CENTER EFFICIENCY
Conduct regular performance evaluations and provide constructive feedback or solution for continuous improvement to ensure performance and productivity of Call Center Agent
Manage & control the Call Center Agent headcount
Make the report to Head of Service & be responsible for all activities of Call Center team
Manage and ensure call center best practices to enhance customer satisfaction and meet the KPIs
Lead, supervise & develop a team of call center agents to handle both inbound (IB) and outbound (OB) calls efficiently
OPERATIONAL OPTIMIZATION
Manage and control the working schedule of Call Center Agent to ensure the working efficiency
All of the other related task assigned by Head of Service
Build and implement an effective processes for call center operations
Collaborate with service centers and related teams to ensure timely and accurate resolution of customer issues

Education background:
Bachelor degree in related major
Working experience:
Having experience in Home Appliance or Consumer Electronics company is referred
At least 3 years of working experience as Team leader/ Supervisor role in Call Center or Customer Service
Skills:
Strong problem solving & negotiation skills
Excellent in communication and interpersonal skills
Demonstrable ability to lead and manage team
Fluency in English

Attractive compensation package including achievable Performance Bonus and 13th- Month Bonus.
Flexible working environment and place together with high- end working equipment.
Full health insurance package, Training course and LinkedIn Learning for you.
Diverse & International Working Environment with Agile culture.
Annual company trip, year- end/New year party, team- building activities, Happy hour,...

Cập nhật gần nhất lúc: 2024-04-03 11:03:43