CẦN THƠ
Wink Guide / Front Desk Agent (Nhân viên ẩm thực/ Nhân viên tiền sảnh)
Wink Hotel Can Tho

Responsibilities

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs
Register guests collecting necessary information (like contact details and exact dates of their stay)
Respond to clients’ complaints in a timely and professional manner
Welcome guests upon their arrival and assign rooms
Perform all check- in and check- out tasks
Provide information about our hotel, available rooms, rates and amenities
Upsell additional facilities and services, when appropriate
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Inform customers about payment methods and verify their credit card data
Maintain updated records of bookings and payments
Manage online and phone reservations

Requirements and skills

Understanding of how travel planning websites operate, like Booking and TripAdvisor
Good knowledge of hospitality market
Customer service attitude
Excellent communication and organizational skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Degree in hotel management is a plus
Good negotiation skills
Experience with hotel reservations software, like Opera, Smile, ...
Active

- Allowances
- Full Social insurance
- Uniform
- Productivity focus not time attendance
- Fun and playful internal activities
- Active, balance and professional working environment
- Meal per day
- 12 Annual leave days per year

Cập nhật gần nhất lúc: 2024-08-06 22:55:04