Operations
Works closely with the assistant manager and supervisor to ensure a friendly and professional working culture and environment for all team members.
Holds regular communication meetings and daily briefings
Ensures all menus are correct and presentable.
Manages the restaurant decorative flowers and decorative items are in the correct places, fresh and suitable.
Manages restaurant music, ensures that music in the restaurant is always at appropriate levels.
Checks customer satisfaction regularly and reports information directly to the Assistant Manager or Manager.
Monitors social media sites (Google, Facebook, TripAdvisor) for guest reservations. Responds and adjusts the reservation book.
Observes wait staff and offers training and improvement where needed
Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
Maintains daily end of shift reports.
Suggests change of beverage items: wine, cocktails, coffee, smoothie’s juices, etc. And recommends popular or sought after drinks.
Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu / offerings.
Monitors team members arrive on time and ready for their shifts according to staff rosters.
Ensures daily smooth restaurant operation and fully manages all aspects of the restaurant in the absence of the Manager / Assistant Manager.
Ensures that all team members work in a supportive and flexible manner with each other.
Ensures checklists are followed for the restaurant; opening & closing, cleaning service team, bar team and ordering operation stock.
Oversees the training of the Restaurant handbook.
Checks and makes sure that all back of house areas are tidy and clean and all equipment is in good order including bar and upstairs stores
Follows systems in place to order & receive goods, store receipts, for finance departments monthly checks.
Customer Service
Works with the assistant manager and supervisors to train team members in guest service skills.
Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.
Reports customer issues to the Manager/ Assistant Manager.
Ensures that all team members deliver a high level of guest service at all times.
Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.
Creates positive guest and team interactions, ensures good working relations using a professional and calm manner at all times.
Financial
Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues
Assists in the inventory management and ongoing maintenance of equipment and other assets.
Ensures that the restaurant is operated in line with maximising profit while still delivering excellent service.
Events
Works with the kitchen to solve any issues for customised menus.
Creates custom decoration and setups for events.
Take reservation enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.
Conducts pre- event briefings with the team to ensure successful execution.
Personnel
Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene.
Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene.
Ensure all team members follow procedures relating to health, hygiene, safety and security
Responsibilities
Ensures that grooming and presentation is of the highest standard at all times
Ensure that all Vintage Emporium’s standards and procedures are followed
