Cashier Supervisor

Objective
The Cashier Supervisor is responsible for overseeing day- to- day operation and supervising the teams of cashiers to ensure effective cash management and excellent customers service, working along with operation manager and other cashiers to ensure a positive experience for customers visiting the park.
Key responsibilities
● Daily monitor staff attendance, leave record and report to Front office manager;
● Track the progress of weekly, monthly, quarterly and annual objectives;
● Assign, evaluate employee performance and identify hiring and training needs;
● Supervise and motivate staff to perform their best;
● Arrange cash in safe tidily and scientifically to ensure easy daily inventory;
● Develop cashier SOPs, ensure SOPs are properly excecuted and followed;
● Maintain awareness of all promotions, advertisements and new service;
● Coordinate daily customer service and cashiering in operations;
● Train, coach and support new cashiers; train staff on all aspects of information pertaining to the Cashier’s office to provide excellent customer service such as sales techniques, daily cash balancing operations, problem solving, etc.;
Other duties as assigned.

Qualifications:
2+ years of experience working in the field, including retail environment or amusement parks, ideally in a supervisor role
Knowledge of retail policies, procedures, and pricing structures
Strong commercial, customer satisfaction focus, and personal ethics
Problem- solving skills with the ability to make informed decisions in high- pressure situations
Able to use POS system, calculations and payment tools effectively
Proven track record of maintaining accurate cash transactions and providing excellent customer service
Excellent written and verbal communication skills
College of Economics/ Finance or relevant field
Excellent leadership and team management skills
Good observation and calculation skills
Strong understanding of customer service principles

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Cập nhật gần nhất lúc: 2025-01-04 23:30:02