To maintain the provision of information required by the Security Manager / Supervisor and to assist the monitoring of the CCTV system in accordance with hotel regulations and the continuity and admissibility of evidential material.
Conduct regular checks on all “field” officers to assure they are alert and carrying out their duties efficiently and effectively
To ensure that you approach your duties taking into consideration RHG’s gentle service.
To be aware of your responsibilities in terms of health and safety including appropriate health and safety training.
To support Security Manager / Supervisor by providing monitoring of the maintenance agreements to ensure full provision of the system.
To maintain a secure system for providing data in accordance with the regulations set up by hotel and to ensure the security of the control room and equipment is maintained at all times.
To liaise with the Security Manager, service providers and internal concerned departments to ensure that appropriate use of the system.
To record all events and actions taken in a clear, legible and accurate written occurrence book supported by the dedicated hotel standards format.
To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquires.
To include all evidential records and witness statements to a standard acceptable to the rules of evidence.
To operate and monitor all systems within the control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedure, legislation and RHG’s code of practice/ethics.
To report equipment failure to the security supervisor to maximize operation of the system.
Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the Hotel involving:
Cases affecting guests or staff that are of concern to Management
Criminal acts, losses or accidents caused to lives and properties
Staff misconduct
Surveillance of hotel staff:
Keep tag on movements of staff who are classified as suspects under investigations
Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters
Attend meetings and in- service training conducted by the Department
Keep the Security Manager / Supervisor constantly posted on all matters of security interest affecting the Hotel and the Department.
The CCTV system operates 24 hours a day 365 days per year. As such the CCTV Operator will be required to operate on a shift basis to provide full cover for the scheme.
Ensure that they abide by House Rules
Conduct regular and periodical checks and take immediate follow- up action on all systems including CCTV system.
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Performs other duties required to provide the service brand behavior and genuine hospitality
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Adheres to hotel policies and procedures
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Maintains a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment
Follows safety and security rules and procedures.
Communicate effectively with guests, co- workers and the manager
Attends work on time as scheduled.
At all times projects a favourable image of the Hotel to the public
