Center Operation, New students recruitment and Customer Service Management
(80%)
Manage day- to- day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following POLY standards (visuals, billboards, posters, noticeboards, signage...).
Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.
Being accountable for student re- enrollment and customer service at the center.
Working closely with the School partnership manager to build a strong relationship with the school&039;s principal and organize the school events.
Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).
Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe- keeping.
Plan, conduct and manage attendance, learning progress, end- of- course result
Conduct parent orientation counseling
Close liaison with R&D Department/ Training and Academic Department to ensure delivery of high quality service of teaching English for learners
Conducting interviews and entrance exams with prospective students
Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
Be responsible for library operation and management, center schedule and student placement, manage programs, class observation evaluation.
Team Management and other Admin Tasks (20%)
Assure consistent levels of student and staff satisfaction.
Work with the HR Department to assist recruitment, on- boarding of new center staff, employee development, retention and excellent results are in place.
Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.
Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.
Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.
Ensure center and staff adherence to relevant government regulations, code and law.
