Business management & customer service: 55%
Oversee the pass/fail ratio of students and work with Academic Operation to ensure teaching quality if problems arise.
Set sales plan/target and allocate by day/week/month/year based on company target.
Propose development strategies, plans and solutions to overcome difficulties and lead the center to achieve higher results.
Control the implementation of tutoring, make- up classes, trial classes and waiting list to ensure compliance with academic regulations and within budget allowances.
Respond quickly to the effectiveness of marketing activities supported by the marketing team.
Monitor and ensure that customer care procedures are conducted in accordance with the prescribed regulations.
Ensure the re- enrolment rate of each program/product is achieved as the company‘s targets.
Coordinate well with the marketing team to organize events for both new and old students to create a fun environment for Yola students.
Ensure employees comply with the company‘s sales regulations and customer service procedures.
Lead, monitor and ensure the achievement of new enrollments, re- enrollments, revenue, profitability, and other KPIs set by the company.
Lead, and conduct meetings with all center staff daily/weekly/monthly to promptly update the latest information, listen to and receive employees‘ feedback to take quick actions and achieve business results.
Attend meetings with superiors to receive business plans, strategies and requirements.
Understand Parents and ensure the best experience and satisfaction of parents during their time at Yola.
Understand competitors and targeted customers in surrounding areas and propose effective plans/solutions to acquire new customers.
Propose more effective local marketing activities to increase the sales conversion rate & acquire new customers.
Ensure the procedure of the Placement Test is conducted properly and optimize new class openings to achieve ACS KPI & room utilization.
Prepare and provide timely and accurate day/week/month/year reports as required.
People management: 30%
Guide, evaluate, train and coach new and existing employees in sales, communication, and customer service skills that support employees in achieving significant results.
Conduct performance evaluations for center staff and prepare for a successor.
Supervise to ensure that employees comply with the regulations on uniforms and manners, working hours and communication with customers.
Build up & create a high motivation & high- performance team.
Supervise the weekly, and monthly working schedules of center staff.
Participate in direct consultation sessions between employees and customers to identify and address areas of improvement for the employees.
Other tasks: 15%
Monitor, and review to ensure Yola brand image and customer experience are in good condition in the following areas:
+ Outside the center: facade, signage, billboards, posters, and surrounding space.
+ Security service
+ Hygiene service: cleaning of classrooms, floors, and other areas.
+ Inside the center: consultation area, curriculum display cabinets, POSM, signboards,
Manage and preserve assets: the center‘s tools, equipment, and facilities are always in good working condition.
Cooperate well with other departments to ensure smooth execution & business results.
Properly manage daily cash collection in a safe procedure.
Other tasks assigned by the line manager.
