Center Operations Coordinator

✅ Customer Service (Primary Role)
- Handle registrations, inquiries, payments, and issue resolution to ensure a smooth process.
- Ensure excellent customer experience through timely communication and support.
- Act as the main point of contact for customers (parents, students, and partners).
- Collect and analyze customer feedback to improve services and student experiences.
✅ Partnership & Compliance
- Maintain records for teaching staff and ensure all policies and guidelines are followed.
- Work with schools and partners to ensure teachers meet compliance and paperwork requirements.
- Manage contracts, invoices, and agreements with partners and teachers.
✅ Staff Scheduling & Management
- Collect and maintain relevant paperwork for new and existing employees, ensuring compliance with policies.
- Oversee the recruitment process, including posting job openings, reviewing applications, and coordinating interviews when needed.
- Ensure proper staffing levels for each session and adjust schedules as necessary.
- Manage staff attendance and track leave requests for accurate payroll processing.
- Allocate schedules for full- time and part- time staff based on class and event needs.
✅ Event & Administrative Support
- Oversee daily center operations to ensure efficiency and a smooth workflow.
- Assist in planning and executing events and programs (workshops, camps, field trips).
- Support the Academic Operations Coordinator and Junior Marketing Specialist when needed.
✅ Collaboration & Support
- Provide customer insights and feedback to the Junior Marketing Specialist for marketing purposes.
- Work closely with the Academic Operations Coordinator to ensure class logistics run smoothly.

Cập nhật gần nhất lúc: 2025-10-10 17:45:03