Center Service Manager - Go Vap District

Mô tả Công việc
About Kids&Us International
Kids&Us was founded in Manresa, Barcelona, in 2003. The success of the method and the business model brought a rapid expansion, both in Spain and internationally, which has led to the company opening schools on four continents and being able to maintain exponential growth over the last few years. Kids&Us is a successful business model, with a proven track record that goes back to 2003 and which, at the time of writing, has approximately 200,000+ students in 600+ schools throughout 10 countries. Kids&Us aims to set a benchmark and be the world&039;s leading brand in English learning for children from the age of 1 year old in accompany with its exclusive teaching methodology providing exciting education journeys which follows a logical, natural, and spontaneous order.
Responsibilities:
School Operations Management:
Manage and control the inventory and facilities of the school including materials and stationaries.
Manage the onboarding of new students in compliance with the school procedures.
Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.
Schedule the school classes and student community activities following the Kid&Us headquarter guidelines.
Academic management:
Manage and execute the Kids&Us academic procedures.
Make requests for teachers&039; reinforcement trainings to the Academic Management.
Participate in the teacher selection process.
Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards.
Customer experiences management and commercial support:
Ensure compliance to Kids&Us English- only environment is respected by all staff while communicating with the students of the school.
Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals.
Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge.
Develop a close relationship and high level of trust with customers by following the parent- teacher communication protocol of the school.
People engagement and development:
Drive the engagement level in the team and stimulate high morale in the school.
Develop a close relationship and high level of trust with customers by following the parent- teacher communication protocol of the school.
Schedule the school classes and student community activities following the Kid&Us headquarter guidelines.
Manage and execute the Kids&Us academic procedures.
Manage and evaluate the performance of the services team of the school.
Make requests for teachers&039; reinforcement trainings to the Academic Management.
Manage the onboarding of new students in compliance with the school procedures.
Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.
Manage and evaluate the performance of the services team of the school.
Ensure compliance to the organization&039;s training programs and policies.
Ensure compliance to Kids&Us English- only environment is respected by all staff while communicating with the students of the school.
Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals.
Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards.
Participate in the teacher selection process.
Drive the engagement level in the team and stimulate high morale in the school.
Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge.
Manage and control the inventory and facilities of the school including materials and stationaries.
Ensure compliance to the organization&039;s training programs and policies.

Yêu Cầu Công Việc
Solution- driven mindset and ability to effectively mitigate issues smoothly.
Minimum 3 years of experience in the educational field, including 1 year at a management level.
Leadership and people development skills.
Very result- oriented.
Proficiency in English usage.
Strong customer experience and service mindset.
Good organizational skills.
Effective communication and ability to influence stakeholders.
Able to work under pressure and flexible working hours, including evenings and weekends.

Nghỉ phép năm
Laptop
Tăng lương
Phụ cấp thâm niên
Du Lịch
Chế độ bảo hiểm
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo

Cập nhật gần nhất lúc: 2024-06-15 04:10:02