Center Supervisor

We are seeking a motivated and enthusiastic Supervisor to join our team. The successful candidate will be responsible for overseeing operations of our game center, ensuring all game machines, equipment and staff are functioning efficiently and effectively
KEY RESPONSIBILITIES:
Operation

Daily reports on operational performance
Ensure that all game machines are functioning correctly and that any technical issues are resolved promptly
Monitor customer satisfaction and respond to customer complaints
Training, observing staff based on company demand
Stay up- to- date on industry trends and make recommendations for improvements
Ensure game machines, equipment arranged properly. Products, gifts on redemption counter are displayed aesthetically to attract customers
Positively promote the image of Cow Play Cow Moo to customers
Manage the cash register and financial operations, including reconciling daily sales, depositing cash and making bank runs
Ensure a safe, clean and enjoyable environment for customers
Complete tasks in “Daily checklist”

Customer Services

Supervise and manage staff, including hiring, training, scheduling and performance evaluations
Participate in training course on customers services and product standards

Store Keeper

Ensure the store room is neatly arranged
Receive and process invoices according to company requirements
Monitor inventory and ensure proper stock levels, order supplies and equipment as needed

Marketing

Create promotional and marketing strategies to increase customers engagement
Collaborate with Marketing Department to implement and organize events and activities at the center

At least 2 years of experience in Customer Service, Team Management
Enthusiastic, self- motivated and able to work under pressure
Able to communicate in English
Adhere to professional ethics
Complete assigned work on time
Ability to work flexible hours, including weekends, Holiday
Ability to multitask and work in a fast- paced environment
Strong problem- solving skills
Good communication and organizational skills
Excellent customer services skills and the ability to resolve customer issues
Familiarity with Video Games and gaming equipment
Strong leadership and interpersonal skills
Proficient computer skills, especially Excel and PowerPoint presentations.

WORKING LOCATION: District 2
WORKING TIME: 8 hours/shift

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 11:44:50