Center Supervisor (Front Office Supervisor)

Monitor telesales activities at the centre
Monitor sales and care team in their customer care tasks to make sure the services are professional;
Monitor conversion rate (visitors – placement tests- sales) daily;
Conduct Workshop/Training for team member
Monitor daily sales performance;
Verify Non- standard Working Hours Report
Complete reports: weekly, monthly or as required
Arrange staff working schedule
Follow up bookings daily;
Verify weekly monthly new sales report
Plan and work with Direct Manager for weekly, monthly, quarterly and yearly activities to drive sales
Review Unearned Revenue Reports and take immediate action on any outstanding payments

Experience in the education industry is preferred
Strong leadership and management skills
Management of international/ multi- cultural young teams
Management experience of teams of 2+ is a plus
Experience in administration and customer service (sales experience is preferable)
Vietnamese with college or bachelor degree, Business Administration major is preferred.
Comfortable with commission- based bonus structure

Skills:

People management skill
Solid conversational English
Ability to communicate with a broad range of audiences
Ability to present and drive change
Excellent communication skills – oral and written
Good Training & Coaching skills

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-09 08:00:03