About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long- term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Job Responsibilities
• Proactively provide advice on the usage of Cash management banking products and services to clients
• Independently consults, execute and acts as a liaison with business partners and clients to ensure requirements are fully met for services requested within the specified timeframes
• To liaise with client and RM on requisite documentation for Account Maintenance, Infinity Registration/Maintenance and other client’s requests regarding Cash management services.
• Following e2e case process to meet the client’s requirement and internal SLAs.
• Manage client enquiries for target clients, enhancing client delight and manage client retention
• Participate in client planning to position and deliver the full range of Bank’s products and services as part of the overall client relationship
• Understand the end- to- end processes and utilizes professional judgment in determining appropriate resolution of client needs within the risk and compliance parameters.
• Perform record maintenance of client information and documents.
• Perform root cause analysis of defects, issues and non- compliance of service levels.
• Responsible for resolution of client requests/enquiries, leveraging resources across other functional areas to enhance client experience and escalate if the resolution exceeds expected SLAs
• Identifying training needs for clients and ensuring that clients are well aware of the product/service capabilities and the benefits to them.
