Chăm Sóc Khách Hàng - Customer Service

File AMS/ ISF /EMNF/ACI on time
Report special cases, issues, and work results to the Manager.
Monitor cargo status until it arrives at the final destination.
Send pre- alerts to agent
Make bookings with airlines or shipping lines.
Coordinate with other departments to ensure smooth operations and compliance with requirements.
Issue shipping documents and debit notes; send to customers/overseas agents.
Handle and resolve issues with airlines, carriers, overseas agents, and customers.
Receive booking requests from customers or overseas agents.
Process payments for shipments to carriers/forwarders.
Other Task required by manager
Handle import and export shipment
Provide schedules and obtain shipping approvals from customers/overseas agents.
Send confirmed bookings to customers/overseas agents.
Handling of customer enquiries and requests professionally to maximize customers’ satisfaction. Tactful in dealing with customer concerns, recovery services, and special service requirements
Communicate with customers and overseas agents to collect all necessary information.
Create/ Update Customer Profile in the system
Input and update all required data (costing, selling prices based on VAT invoices, receipts, etc.) into the system.

University graduated in relevant field
Hardworking, proactive and teamwork spirit
Good interpersonal & communication skills
Fluent in English (both spoken and written).
Careful, responsible, and able to work under high pressure.
At least 3 years experience forwarding

Bonuses on holidays, New Year, birthdays... & many other benefits (applied when you are an official employee)
Enjoy full benefits according to the Labor Law (Social Insurance, Health Insurance, Unemployment Insurance)
- Annual travel.
- Holidays according to State regulations.

Cập nhật gần nhất lúc: 2025-09-18 07:25:02