Chief Concierge (Trưởng Quầy Thông Tin Hỗ Trợ Khách Hàng)

As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards:
• Set team goals in consultation with team members according to hotel / department goals, policies and practices.
• Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Ensure all information is updated and available for easy access for all Front Office associates.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Ensure that all Concierge associates are up to the grooming standards set by the Management.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.
• Maintain good personal presentation, adhering to hotel and Hilton standards.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere to the hotel’s security and emergency policies and procedures.

• Fluent in English to meet business needs.
• Have a strong sense of responsibility and learning ability.
• Hotel management experience preferred, but not required.
• At least 1 year in a supervisory level position in Concierge operation.
• Appreciate Hilton culture.
• Member of the Golden Key Association preferred.
• Secondary school education and above.
• Good character and ethics.
• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
• Strictly obey the relevant laws and regulations, internal policies and implementations.

• Insurance as labor law (apply from starting date)
• Heath Care Insurance (24/7)
• Accommodation, uniform, transportation, meals
• Pre- opening Service Charge
• Relocation, home leave ticket, repatriation allowances
• Competitive salary
• Others benefits
• Working hours: 8 hours/ day, 2 days off per week
• 14 Annual Leaves

Cập nhật gần nhất lúc: 2024-03-07 19:50:27