Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
Managing Property Operations and Engineering Budgets
Ensures compliance with all Engineering departmental policies, standards and procedures.
Establishes and manages an effective rooms maintenance program.
Maintains and operates equipment at optimum effectiveness, efficiency and safety.
Manages department&039;s controllable expenses to achieve or exceed budgeted goals.
Supervises the day to day operations of Engineering.
Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Select and order or purchase new equipment, supplies, and furnishings.
Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
Supervises Engineering in the absence of the Director of Engineering.
Maintaining Property Standards
Maintains accurate logs and records as required.
Assists in effectively planning, scheduling and evaluating preventative maintenance programs
Providing Exceptional Customer Service
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Handles guest problems and complaints effectively.
Managing Profitability
Helps establish priorities for total property maintenance needs.
Ensures on- going communication occurs in all areas of responsibility to create awareness of business. objectives, awareness of expectations and recognition of exemplary performance.
Managing and Conducting Human Resources Activities
Solicits employee feedback.
Celebrates successes and publicly recognizes the contributions of team members.
Supervises employee&039;s ability to execute departmental and property emergency procedures.
Ensures property policies are administered fairly and consistently.
Ensures employees are treated fairly and equitably.
Provides feedback to employees based on observation of service behaviors.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Strives to improve service performance.
Helps ensure regulatory compliance to facility regulations and safety standards.
Establishes and maintains open, collaborative relationships with employees.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
